What is a Mortgage Broker?

A Mortgage Broker is a ‘third party’ person who helps facilitate a mortgage between a borrower and a lender.

A Mortgage Broker acts as an intermediary between the client and the lender to negotiate a loan for the purchase of property, refinancing existing loans, debt consolidation and the like.

In the competitive mortgage market and with so many home loans available today, a Mortgage Broker will guide you through the mortgage maze and help select the best loan product for you, taking all aspects into consideration, ie. Budget, future plans, lifestyle etc.

The fundamental difference between Mortgage Brokers and loan officers at lending institutions is the latter can only offer their clients the loans offered by their institution or lender.

A Mortgage Broker should have access to over 20 lenders who offer a wide range of loan options which they will research to find the loan which best suits the client.

A Mortgage Broker should work closely with you in preparing the loan documentation, submitting the application & liaising with both you & the lender through the loan process all the way to settlement.

A Mortgage Broker will be a valuable resource when looking to obtain finance for one of the biggest purchases you are likely to make. While using a Mortgage Broker can result in substantial savings in time and money for borrowers, choosing the "right" Mortgage Broker is the key. Checklist for Choosing a Broker:- * A Full-time Mortgage Specialist * A Member of the Mortgage and Finance Association of Australia * Part of a reputable company with support and professional training * Happy to disclose fees and commissions * Covered by Professional Indemnity Insurance * Have access to a broad panel of Financial Institutions (20+) * Have specialist software to compare home loan products, qualify borrowing power and electronically submit loan applications to Lenders * Have a detailed customer charter setting out how they work

So, Why Use a Mortgage Broker?

At Lake Macquarie Home Loan Centre we have access to over 35 home loan lenders and 20 commercial lenders including the major banks.

Our 100% FREE SERVICE will save you time and money by comparing all their products in one place. It gives us a whole range of finance options for all types of borrowers.

Our consultants have many years of experience in the finance industry. They will compare numerous lenders to find the one which best suits your situation. Their experience and knowledge will be invaluable in structuring the loan, to ensure an approval is received in a timely manner.

Your Consultant will help you throughout the process and will:

· Assist you in completing the loan application, professionally package it with your supporting documents, and submit it to your chosen lender.

· Liaise with your lender and advise you of progress of your loan through to settlement.

At Lake Macquarie Home Loan Centre we aim to be ‘Your Mortgage Broker” for Life. With your permission, we aim to maintain ongoing contact with you after your loan has settled, to keep up to date with market changes, to assist with your existing and future financial needs and to provide invaluable mortgage understanding.

How much does it cost? / How do we get paid?

Our services are 100% FREE.

The Lender you choose from our panel will remunerate us for introducing new business. This does not affect the total cost and the interest rate of your loan.

We disclose our commissions to you in our Finance Broking Contract.



We work together with our clients assisting them in achieving their financial goals whilst forming long term relationships and providing the confidence to succeed.



Jenel McClellandDirector / Lending Manager

Jenel has had a “lifetime” experience (too long to mention!! 31 years) in the Lending and Finance Industry. She loves shopping, fine dining, travel, sports, boating and socialising in general.


Jenel has lived in the local area since the age of 2!!!!. She is married with two children, Alyce & Matthew and considers herself the “fossil” of the team!

Jenel McClellandEmail: jenel@lmhlc.com.au
Kristen LanfranchiDirector / Lending Manager

Kristen has had over 20 years experience in the Lending and Finance Industry have previously worked at a local bank in the Newcastle and Toronto area.  She is a true local having lived here all her life. 


Kristen is married with 2 children, Emily & Sophie and loves to spend time on the lake with family and friends – socialising!!!!  She also enjoys her sports, camping (if the family insists!!) and holidaying.

Kristen LanfranchiEmail: kristen@lmhlc.com.au
Jamie PayneLending Manager

Jamie is a local resident who was previously with the Greater Building Society for 10 years as Loans Officer & Branch Manager prior to joining our team in 2004. He is very experienced in Lending and has a very strong local client following.

J
amie is married with three children, Jake, Jayden & Lily.  He enjoys spending time with family and friends and is our resident “Social Butterfly”!!!!

Jamie PayneEmail: jamie@lmhlc.com.au
Ken WellhamLending Manager

Ken is a Fennell Bay Boy and has been involved in the financial services industry since the late 1970's with a background in financial planning, superannuation administration, sales and marketing.He has recently merged his mortgage business and brings wealth coaching to the team.


Ken is married to his childhood sweetheart, with 3 children and 3 grandchildren. He enjoys skiing, tennis and golf, and likes to "think outside the square" and find the best creative solutions.

Ken WellhamEmail: ken@lmhlc.com.au
Robert MaxwellLoan Administration Manager

Robert has had 9 years experience in the Financial Industry.  He has been with “LMHLC” since 2005.  He was previously with the Newcastle Permanent Building Society and Greater Building Society as a Customer Service Manager.


Robert lives locally and is married with a little girl Elaina.  He enjoys his sports on the weekend. 

Robert MaxwellEmail: robert@lmhlc.com.au
Chloe McAlpineClient Retention Manager

Chloe has lived in the local area all her life and has been with our team since 2006. 


She is an effervescent and conscientious staff member who loves her role within our team and life generally. 


Her children, Teah & Kye keep her very busy outside of work.

Chloe McAlpineEmail: chloe@lmhlc.com.au
Simon TworekFinancial Planner

Simon has experience with the ANZ Bank and the Newcastle Permanent Building Society during his eight year financial planning career.  He holds an Advanced Diploma of Financial Services and has a Masters in Financial Planning. Simon has a strong technical background and is highly skilled and experienced in many areas of financial planning, including retirement planning, personal risk insurance, gearing strategies and wealth creation in general. Simon works closely with his clients on an ongoing basis to continually monitor and review their financial strategies.

Simon TworekEmail: simon@insightwp.com.au
Steve MayFinancial Planner

Steve has 13 years experience as a Financial Planner and 23 years in total in the financial services industry.  He holds an Advanced Diploma of Financial Services and has experience with a diverse range of client needs.  His clients include retirees, wealth accumulators and those requiring life and income protection solutions.  Steve also has extensive experience with redundancy planning.

Steve MayEmail: steve@insightwp.com.au
13-15 The Boulevarde Toronto NSW 2283  |  P 4959 5711  |  F 4959 7511
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